Frequently Asked Questions for the Twins
Q. How do I get a hold of Twins Polish Pottery.
A. Email us at: email@example.com Call us at: bus. (301) 892-0128 or cell number if you really need to get a hold of us at (301) 325-9579.
Q. Are gift-wrapping services available?
A. Yes, my daughter would love to wrap your purchase for an additional $4 per box. Please request “gift wrap” on comments along with what you want said on the card. Or you can add gift wrapping in the shopping cart from the top of every online store pottery category. Please indicate what piece you want wrapped if ordering both gifts and for yourself.
Q. Do you have a mailing list?
A. Absolutely! We send information about sales and events that may directly interest you. Some sales are restricted to our mailing list customers only. You may unsubscribe at any time, and are provided a link with each email you receive. Subscribe here.
Q. Do you give out the names of their customers?
A. We are serious about protecting your privacy and will not share any customer information with anyone else!
Q. Which credit cards do you accept?
A. Visa and Mastercard. You can also print the order and mail it in with a check.
Q. Do you offer additional pottery that is not shown on this website?
A. Yes, we have a huge selection of one of kind items that we do not display on this website. We apologize that we do not have any pictures of these special pieces, but please visit one of our shop locations for viewing.
Q. Where do you ship to?
A. We deliver to the United States including Alaska, Hawaii, and APO/FPO addresses. There are additional shipping charges to Hawaii, Alaska, or APO addresses being shipped from CA and we will let you know the charges when we get them from UPS or the USPO.
Q. How is my order delivered?
A. We ship UPS and through the Post office for APO orders. To expedite an order, please call or request on the commits part when placing order. We will add additional cost to cover shipping once order is processed. Due to rising shipping costs, should your order exceed the calculated amount we may do an additional charge to cover the full cost of your shipping. While inconvenient, we do not make money on shipping as is standard in retailing.
Q. How do I order merchandise?
A. On-line or give us a call (301) 829-0128
Q. How can I track my order?
A. We send a UPS tracking number once your order has been shipped. You can get the status of your shipment on their web site, www.ups.com. or click the "order tracking" link at the top of the page to view your order history, order status and tracking number. You can also view this information from your account page once you are logged in. Packages are not able to be tracked if shipped through the U.S. Post Office.
Q. How do I determine what my shipping & handling will be?
A. For most orders, shipping will be determined automatically when your order is processed. There will be additional charges to Hawaii, Alaska, or APO addresses being shipped out of CA.
Q. How do I know when my order will arrive?
A. Generally Customers receiving pottery on the East Coast should receive their order in 3-5 business days; Midwest, 5-7 business days; West Coast, 7-10 business days. All other orders should take 10-14 business days.
Q. What is your return policy?
A. Our goal is for you to be satisfied with each and every purchase you make from us. Please be aware that the pottery is handmade and consistency in pattern and form may vary slightly. However, should your pottery arrive damaged, please keep all the original packing materials and contact us within 10 business days from receipt of your order. You may choose to have the Twins either refund your money, issue a store credit or replace the item. All other exchanges must be made within 30 days of purchase and must include a receipt if purchased in person or we will issue credit for the lowest price the pottery has been offered at but only if it is in our current line.
Q. What if my pottery arrives broken?
A. If your pottery arrives damaged, contact us within 10 business days from receipt of order. Keep all original materials. We will refund your money or send you a replacement, whichever you prefer. Please keep in mind that this pottery is handmade, so there are no "perfect" pieces and the patterns may differ very slightly from piece to piece. You have our guarantee that you will be shipped the best quality possible.
Q. Do you have stores open to the public for shopping?
A. We have stores in several locations in Maryland and Virginia. Visit our local shop webpage to learn more along with directions. Make a day of it in the country! You will not be disappointed by our incredible selection! We are adjacent to Black Ankle vineyards and can also recommend some of our favorite restaurants in town.