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Exchange Online Mall Customers receive 10% discount at this Twins Polish Pottery Mall Site. |
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Shipping: Keeping your shipping costs as low as possible is a concern of ours. We insure ALL shipments. For those orders requiring special arrangements, contact us via our toll free number or email us directly. We use UPS and/or the USPO to ship your newest packages safely and quickly to your home! |
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| Shipping, Handling and Insurance
Please add the following S/H charges to your order. (outside the 48 Contiguous States extra shipping of $15 will be charged for all orders under $250.)
If you are in the Maryland/Washington D.C. or Baltimore area, call for an appointment if our store is not open. Pickup of pottery is available by arrangement only. Online offers not applicable to store pickup items. |
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Payment: Please use our webpage to build your order in the shopping cart. We will securely receive your credit card information for processing. Please do not send your cc by email. Military Star Card users are not required to enter an expiration date for their purchases. APO and FPO customers are requested to enter their full address for APO and FPO. For country, select type USA. For zip code, type APO/FPO number. There is no additional charge for s/h for our servicemembers using APO/FPO. 3 of us at Twins Polish Pottery are veterans and we thank you for your continued service to our country. Any problems or questions, call or email. Thanks. Site Security: Secure ordering assures customer confidence through Secure Socket Layer (SSL) encryption of sensitive customer and credit card information. Orders are sent securely to us for processing through your credit card company. We offer you a choice of ordering and payment methods. Our shopping cart verifies fields in order submissions for completeness and Credit Card Numbers to assure mathematic validity. If you have any security questions, call or email. Thanks! Tax: We collect sales tax of 5% on all sales within Maryland or shipped to Maryland addresses in accordance with law. We do not collect tax for any other state unless a sale is made in that state at a craft fair.
Return Policy: In the very rare event you do not like what you ordered, call first to arrange for a return, pack the pieces securely and return them (insured) to us for exchange or refund as desired. We request the original receipt or will be unable to offer a return. For gifts, let us know who gave the gift, and when. We will provide exchanges only for all gifts without a receipt. Call us within 7 days of receipt. Unfortunately, all shipping and handling charges are non-refundable to keep everyone's costs low. Please send all returns to the address at Irongate LN. No exchanges or returns after 30 days, period. Damage Policy: To ensure against damage, we pack your pottery securely in multiple boxes as required. Should a piece be damaged in transit, we insure everything we ship. If there is any damage (very rare) keep your packaging for the post office or UPS. Privacy Policy: Excluding simple web statistics not attributable to any individual, we do not collect any data on guests of Twin's Polish Pottery. Furthermore, we do not sell any information or give any second party any information about you, your purchases or your web visits. Period. If you have any futher questions, please don't hesitate to contact us and request information. Mailing List: We periodically send email to those who request to join our mailing list. We don't buy your name, nor do we sell it either. Contact us: We are very accessible! Call us, visit us at our store, email us, or write us! We are a woman-owned family business and are interested in being your personal Polish Pottery service. We have been in business since 1999, and pay particular attention to bringing a wide selection of pottery to America. You can read a few of our customers comments from around the world or visit eBay and see our 100% rating (jjpuck). |
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twins@twinspolishpottery.com for all things Pottery |
The Twin's have several ways you can order pottery.
Use the Shopping cart to either:
1. Pay securely online with Visa or MasterCard and ship to either:
- your card billing address, OR
- use a separate billing and shipping address.
Pay securely online with Military Star Card and ship to either:
- your card billing address, OR
- use a separate billing and shipping address.
2. Print your order from the shopping cart upon checkout and pay by either:
- credit card # that you FAX to us, OR
- credit card #, check, or money order that you mail to us.
3. You will receive email confirmation of your order, payment, and shipping status. Please visit our Policies page to view return and shipping information prior to ordering.
4. If you have any questions prior to ordering, please visit our FAQ page (when we build it) or phone us at 301-829-0128. Questions can also be faxed to Fax: 301-829-0128. We may also be emailed at: twins@twinspolishpottery.com
This provides the greatest flexibility for all of our customers. We want you to be happy when you shop with the Twins! As web designer, I appreciate your comments because I want you to be happy with these web pages. Please let me know if there is anything I can do to make this easier, faster, better for you. It is a work in progress and I always have the next design on the drawing board! Thanks. James.
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About the Twins
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